Every print-ready file gets a 30 point automated and human review to ensure technical quality. Please choose one of the following:
If your file passes review, we will print it ASAP. If we find a problem we can't fix, we'll contact you.
We will email you a link to a PDF proof within 6 hours. Don't worry, we won't print your file until you check the PDF and approve it online. Be aware this could delay your order by a day or more.
What are the recommended file formats?
JPG, JPEG, PNG, TIF, TIFF, EPS, Illustrator, Publisher, DOCX, DOC
What is the maximum allowed file size to upload?
200 MB. If your file is larger than 200 MB, please contact Customer Service for assistance.
What are the artwork requirements?
We require artworks to be in CMYK color space and have a minimum resolution of 300dpi. A 0.125″ bleed from each side of artwork is required for most products. We will convert files submitted in RGB color space to CMYK before printing and minor color shifts may occur.
Are there File Setup Templates available for download?
Yes. Please visit our File Setup Templates page to download templates for your preffered design software.
What is PDF proof?
A PDF proof is a document we prepare upon your request, so you can check details like trim lines, folding lines, and colors before we begin printing your order.
How long does it take for PDF proofs to get ready?
If you request a PDF proof, it will be ready within 6 hours after you place your order. You will receive an email notification once your proof is ready. You will need to go to Your Account to review and approve your proof so we can continue processing your order.
Note:Â On rare occasions, we find issues in your files that require further input from you. In such cases, our experts will contact you within 24 business hours to work with you on a resolution.
Will requesting a PDF proof delay my order?
Possibly. Proofs approved before 5 PM PST will go into the printing queue that day. Proofs approved after 5 PM PST will go into the printing queue the following day.
What if I find a problem with my PDF proof?
If you notice any issues in your PDF proof, you can reject it and request a new one with additional comments or instructions, or you can submit a new file. You can always contact Customer Service if you need further assistance with your files.
Do you correct possible spelling errors in my artwork?
No. We do not change text or art. We only fix print-related technical issues found in your file.
What is bleed?
A bleed is when an image extends beyond the trim edge of the product. If your image is not white on all four sides, you will want to include bleeds in your files. Add 1/8″ (.125″) to each side of the file. For example, for a 2″ x 3.5″ business card with full bleed, the image size should be submitted at 2.25″ x 3.75″.
What is a safe zone?
Safe area is the 1/8″ margin that we require between the trim line and the text closest to the trim line.
What is CMYK?
CMYK stands for Cyan, Magenta, Yellow, and Key (Black). This is the industry standard process colors used in full-color offset printing. The combination of these four colors can produce a wide spectrum of colors. Cyan, Magenta, and Yellow combine to create the color, while Black is used to change the shade of the color.
Add a round hang hole to your product for easy display, convenient organizing and merchandising.
Add a sombrero-shaped hang hole to your product for easy display, convenient organizing and merchandising.
Add a Euroslot-shaped hang hole to your product for easy display, convenient organizing and merchandising.
