Support Center
File Guidlines & Specification
File formats
The preferred file format for printing is PDF. We also accept JPG, JPEG, PSD, PNG, TIF, TIFF, EPS, AI, Publisher, DOCX, DOC, XLS, XLSX, PPT, PPTX, TXT and CSV files
Maximum file size
Maximum allowed 100 MB. If your file is larger than 100 MB.
Please contact Customer Service for assistance.
Artwork requirements
We require artworks to be in CMYK color space and have a minimum resolution of 300dpi. A 0.125" bleed from each side of artwork is required for most products.
Element sizes
We recommend to keep small texts no smaller than 8pt and thin lines at 0.5pt to avoid problems during printing.
Proofing
What is a PDF proof?
It is a PDF document we prepare upon your request, so you can review your design with details of your bag design before we print your order.
In how long are PDF Proofs ready?
it will be ready within 6 hours after you place your order. You will receive an email notification once your proof is ready. You will need to go to Your Account to review and approve your proof so we can continue processing your order.
Will a PDF proof delay my order?
Possibly. Proofs approved before 5PM PST will go into the queue that day. Proofs approved after 5PM PST will go into the queue the following day.
What if I find a problem in my PDF proof?
If you notice any issues in your PDF proof, you can reject it and request a new one with additional comments or instructions, or you can submit a new file. You can always contact Customer Service if you need further assistance with your files.
